User Experience

16th November 2017
Languages Industries speaking event in Belgrade

The languages services industry in the Balkans

The energy and passion displayed at the inaugural Balkans Language Industry Symposium (BLIS) at the Crowne Plaza Hotel Belgrade was palpable.  It was this energy that […]
14th August 2017

Speaking at International Business Events

Speaking at International Business Events – Two actions for a better audience experience I am off on foreign travel again. In November, I will be heading […]
9th February 2017
Classic campervan VW

Councils, Campsites and Website Customer Service

I often look at websites for campsites.  Campervanning is my new enthusiasm and experience tells me that doing the research and being informed before booking or […]
2nd February 2017
Which button do you click

Converting readers into customers

Converting readers into customers Information scent and the path to task completion. Maybe you’re thinking of writing articles and blogging as a method of attracting customers […]